FAQ
FAQ
Everything you
need to know
Curious about the symbol, the causes, or where your support goes? We keep things transparent — here are the answers.
Q
What is AWRNS?
AWRNS is a purpose-driven apparel brand that uses fashion to start real conversations about the causes that matter. Every hoodie features the same three-box symbol — representing Awareness, Understanding, and Action — and each color represents a different cause. We're not about loud logos or trendy activism. We're about wearable meaning.
Q
Why the name "AWRNS"?
AWRNS is short for Awareness — the first and most important step in creating change. We removed the vowels because awareness today is often incomplete — people see a ribbon, a hashtag, a colored logo, but the full picture is missing. AWRNS is what awareness looks like when it's distilled to its essence.
Q
How is AWRNS different from other cause-based brands?
Most cause-based brands slap a ribbon or logo on a product and call it awareness. We designed a universal symbol — the three boxes — that works across every cause. Instead of broadcasting what you support, it invites curiosity. Someone asks "what do those boxes mean?" and a real conversation begins. That's awareness that actually goes somewhere.
Q
Who's behind AWRNS?
AWRNS was founded by people who believe awareness should lead to understanding, and understanding should lead to action. We're a small team driven by the idea that a single symbol can connect millions of different causes under one shared philosophy.
Q
What do the three boxes mean?
The three boxes represent the three steps every cause needs to create real change: Awareness — knowing the issue exists. Understanding — learning why it matters and who it affects. Action — doing something about it. Every cause, no matter how different, follows these same three steps.
Q
Why is the same symbol on every hoodie?
Because the journey is the same for every cause. Breast cancer, mental health, the environment — they're all different fights, but they all need the same three things: awareness, understanding, and action. The symbol unites them. The color tells you which cause. The symbol tells you how change happens.
Q
What does each color represent?
Each hoodie color represents a different cause: Pink for Breast Cancer Awareness, Blue for Mental Health, Gold for Childhood Cancer, Purple for Domestic Violence, Red for Heart Disease, and Green for the Environment. Same symbol, different fight.
Q
What causes does AWRNS support?
We currently support six causes: Breast Cancer, Mental Health, Childhood Cancer, Domestic Violence, Heart Disease, and the Environment. Each has verified charity partners doing direct, measurable work. We plan to expand to more causes as the community grows.
Q
Where does the money go?
A portion of every hoodie sale goes directly to the verified charity partners for the cause you chose. There are no middlemen, no anonymous pools. We work directly with each partner and publish impact reports so you can see exactly what your support accomplished. Visit our Charity Partners page for the full list.
Q
How do you choose your charity partners?
Every partner must be a registered nonprofit with published financials, demonstrate measurable impact through specific outcomes, take a community-first approach working directly with the people they serve, and be aligned with our mission that awareness creates conversation and conversation creates change.
Q
How much of my purchase goes to charity?
A meaningful portion of every sale is earmarked for the cause associated with your hoodie color. We're transparent about our model — the hoodie price covers production, fulfillment, and the donation. We don't inflate prices to pad margins. Check our Impact page for specifics on what's been accomplished.
Q
Will you add more causes in the future?
Yes. As the AWRNS community grows, so will the causes we represent. We take our time with each new cause to ensure we find the right charity partners and can tell the story with the same depth and integrity as the others. Follow us on social media to be the first to know when new colors drop.
Q
How long does shipping take?
Standard shipping within the US takes 5–7 business days. Expedited options are available at checkout. International shipping typically takes 10–15 business days depending on your location. You'll receive a tracking number as soon as your order ships.
Q
Is shipping free?
We offer free standard shipping on orders over $100 within the US. For orders under $100, a flat-rate shipping fee applies at checkout. International shipping rates vary by destination.
Q
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes depending on your country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
Q
What's your return and exchange policy?
We want you to love your AWRNS hoodie. If something isn't right, you can return or exchange unworn items within 30 days of delivery. Items must be in original condition with tags attached. Contact us at support@awrns.com to start a return.
Q
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to track your package in real time. If you haven't received your tracking info within 3 business days of ordering, please reach out to us.
Q
What are the hoodies made of?
Our hoodies are made from premium heavyweight cotton blend — soft, durable, and built to last. The three-box symbol is embroidered (not printed) for a clean, long-lasting finish that won't crack, peel, or fade. We care about quality because a hoodie that lasts means more conversations over time.
Q
How do the hoodies fit?
Our hoodies have a relaxed, modern fit — not too boxy, not too slim. Most customers find they fit true to size. If you prefer an oversized look, we recommend sizing up. A detailed size chart with measurements is available on each product page.
Q
How should I care for my hoodie?
Machine wash cold, inside out, with like colors. Tumble dry low or hang dry for best results. Avoid bleach and ironing directly on the embroidery. Following these steps will keep the color vibrant and the symbol crisp for years.
Q
Are your products ethically made?
We're committed to responsible production. Our manufacturing partners follow fair labor practices and we prioritize quality over quantity. A brand that fights for causes can't ignore the people making the products. We're continuously working to improve sustainability across our supply chain.